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Napa County Inclusion/ Exclusion Policy

Napa County Comprehensive Services for Older Adults (“CSOA”) strives to help provide services for older adults and people with disabilities to live independently in the community for as long as possible. Through the Network of Care Database, CSOA along with help from community partners collects information about health and social services that cover a broad range of needs from access to basic necessities to the enhancement of personal and social growth. Services may be provided by governmental agencies, non-profit organizations, or other entities.

The Network of Care serves as the resource database to link people with needed services. The purpose of this policy is to provide general guidelines and criteria for the development and maintenance of the Network of Care.  However, Napa County and CSOA are not responsible for the quality of services and does not guarantee, recommend, and/or endorse listings in the resource database. Eligibility for inclusion does not guarantee inclusion, and exclusion does not reflect on the value or quality of an organization or service.

Criteria for Inclusion:

  • Professional organization in the health or human services field;
  • Operation is focused on older adults and/or people with disabilities;
  • Programs and services are available to persons within Napa County;
  • Does not charge a fee for self-help support groups including self-help groups that are sponsored by a religious organization or another agency.
  • Organization must have been in operation for at least one year prior to the date of application for admission into the service directory;
  • Have a website, working telephone number, and physical/mailing address;
  • No known substantiated complaints by any licensing agency and/or Better Business Bureau within the last 5 years;
  • Complies with any established, applicable local, state, or federal laws and regulations; and
  • Provides services without regard to race, color, religion, national origin, ancestry, disability (physical or mental),sex, sexual orientation, gender identity, marital or domestic partner status, religious affiliation, political beliefs, familial or parental status (including pregnancy), medical conditions, military service, or genetic information.

Criteria for Exclusion:

  • Located outside of the geographic service area and is unable to provide services or is not readily available to provide services to individuals in Napa County;
  • Not a service provider and provides information or public awareness that is only of a political or commercial nature;
  • Violated local, state, or federal laws within the last 5 years;
  • Does not respond when asked to update information.

Where special circumstances exist which are not effectively addressed by the preceding guidelines, the organization will be reviewed, on an individual basis and a determination will be made for inclusion or exclusion by CSOA.  CSOA reserves the right to refuse listing an agency or program if, in its sole opinion, such a listing is deemed inappropriate.  Decisions regarding exclusion can be appealed directly to the CSOA director who will confer with County Counsel.  Any further appeals will be in compliance with Napa County Code Section 2.88.


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